Cancellation Policy:

If you wish to cancel enrollment in Soccer Shots programming, you must send an email to [email protected]. All requests for cancellations must be made in writing 30 days prior to dis-enrolling. Any payments scheduled within the 30 window will still be drafted, and your child will be removed from the roster the following month.

Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation for insufficient enrollment, a refund will be made.

Our year long programming runs from late Aug/early September through the end of July. If your child is not attending the school over the summer for those programs (i.e. VPK), you must follow the cancellation policy and contact us in writing at [email protected] in advance so we may dis-enroll your child for the summer before your next recurring payment.

Refund Policy:

Refunds will not be issued for non-attendance at a scheduled class or weather postponements. All weather postponed classes will be made up at a later date and time and will be communicated to you via email/text. If time does not permit for all weather postponed classes to be made up prior to the start of the next season, a credit will be issued to your account for use in a future Soccer Shots session.

Any and all refunds/credits are issued at the discretion of Soccer Shots of North Florida.

Jerseys:

As of the 2022-2023 school year, Soccer Shots of North Florida will be utilizing an outside platform for jersey distribution. You will no longer receive them from coaches on the field or in schools, but it will be delivered via the company to your home address. Please keep in mind that they are athletic-cut jerseys and tend to run small.

Your jersey will ship within 2 business days from checkout, and upon shipping you will receive tracking information via email. You can expect to receive your child’s jersey in the mail within 7-10 business days of enrollment. Please understand that if you sign up within two weeks of the season start date, your child is not guaranteed to receive their jersey before the first session. Any questions, please email [email protected].

Should you need to exchange sizes contact them by email at [email protected]. You must provide your name, your child's name, your shipping address, the size you received and the size you are requesting in the email. Please note, jerseys must be in new condition with the tag still attached to be accepted as a return. Returns are accepted up to 15 days after the jersey is mailed out and exchanges are accepted up to 30 days after the jersey is mailed out.

Make Up Classes:

Schools

Whenever possible, we will use indoor space during inclement weather. However not every location has an indoor option for us to use and we do want the children to receive as much instruction as possible so we will work with each individually affected school to reschedule any missed soccer sessions. Additionally, our schedule has make-up days (say day of week / same time) built into it for this very reason, which may just lengthen the season.

Parks

Whenever possible we will play until conditions are detrimental to the children’s safety (rain is okay, lightning is not, etc). We have at least one make-up week scheduled at the end of each season to account for missed sessions. However, due to the abundance of inclement weather, we may at times find it necessary to reschedule missed sessions for other weeknights or even Saturday mornings.

All rescheduled sessions will be communicated to the email address and/or texted to the phone number submitted during the registration process.

Transfer Policy:

Transfers will be accommodated within the same season as long as there is room in the class. We also ask our coaches if they believe the child is a good fit to move to a different class, and we do take their response into consideration during the transfer process.

Scheduled Breaks & Holidays:

As our school year and year long programming runs from late August/early September through either May or late July we do have the following breaks in our programming. These are planned breaks and are not missed sessions and as such will not be refunded.

Scheduled off periods for all programming for 2022-23 school year:

• • Thanksgiving Break: November 22nd - 25th (except Monday where schools are open)
  • Winter Break: December 19th - January 6th
  • Each counties respective public school Spring Break week
  • Good Friday: April 7th (at school programs only)
  • End of School Year from May 22nd - June 3rd

Our elementary school programs follow the district calendar and the preschools in those areas that follow the district calendar are also planned off and will not be made up as they are not missed sessions and as such will not be refunded.

Park programs will follow the same break schedule as outline above if applicable. Any changes you will be notified by your coach via email and text.

Social Media:

Registration & participation in our programming authorizes us to take photos and share on our company social media pages. We know you want to see pictures of your little one(s) at their school sessions, but we do ask our coaches to prioritize the safety of our children by refraining from using their cell phones during school sessions. Because of this policy, we are not always able to send you pictures of your child unless a supervisor is available to do so.

Global/National/State Emergencies:

In global or national/state emergency situation beyond our control, we will switch to an online educational platform and continue to provide our services. Billing will remain the same as services are still being rendered. You must follow the cancellation policy as outlined above in order to withdraw from the online platform.