eTown Community - Spring 2025

REFUND POLICY:

Refunds will not be issued for non-attendance at a scheduled class or weather postponements.  All weather postponed classes will be made up at a later date and time and will be communicated to you via email/text.  If time does not permit for all weather postponed classes to be made up prior to the start of the next season, a credit will be issued to your account for use in a future Soccer Shots session.

Any and all refunds/credits are issued at the discretion of Soccer Shots of North Florida.

Cancellations:

All cancellation request for Soccer Shots programming must complete and submit this form:  Cancellation Request Form

All requests for cancellations must be made via this form 30 days prior to dis-enrolling. Any payments scheduled within the 30 window will still be drafted, and your child will be removed from the roster 30 days past the submission date.

Jerseys:

Soccer Shots utilizes an outside platform for jersey distribution, and the jersey will be delivered via this vendor to your home address. Please keep in mind that they are athletic-cut jerseys and tend to run small.

Your jersey will ship within 2 business days from checkout, and upon shipping you will receive tracking information via email. You can expect to receive your child’s jersey in the mail within 7-10 business days of enrollment. Please understand that if you sign up within two weeks of the season start date, your child is not guaranteed to receive their jersey before the first session. Any questions, please email MerchandiseCustomerService@soccershots.com.

Should you need to exchange sizes contact them by email at MerchandiseCustomerService@soccershots.com. You must provide your name, your child's name, your shipping address, the size you received and the size you are requesting in the email. Please note, jerseys must be in new condition with the tag still attached to be accepted as a return. Returns are accepted up to 15 days after the jersey is mailed out and exchanges are accepted up to 30 days after the jersey is mailed out.

Make Up Classes:

Schools

Whenever possible, we will use indoor space during inclement weather. However not every location has an indoor option for us to use and we do want the children to receive as much instruction as possible so we will work with each individually affected school to reschedule any missed soccer sessions. Additionally, our schedule has make-up days (same day of week / same time) built into it for this very reason, which may just lengthen the season.

Parks

Whenever possible we will play until conditions are detrimental to the children’s safety (rain is okay, lightning is not, etc). We have at least one make-up week scheduled at the end of each season to account for missed sessions. We guarantee one make-up for a weather cancellation. However, due to the abundance of inclement weather, we cannot guarantee to make up for every weather cancellation and may at times find it necessary to reschedule missed sessions for other weeknights or even Saturday mornings in order to make up as many as possible.

All rescheduled sessions will be communicated to the email address and/or texted to the phone number submitted during the registration process.

Transfer Policy:

Transfers will be accommodated within the same season as long as there is room in the class. We also ask our coaches if they believe the child is a good fit to move to a different class, and we do take their response into consideration during the transfer process.

Scheduled Breaks & Holidays:

As our school year and year long programming runs from late August/early September through either May or late July we do have the following breaks in our programming. These are planned breaks and are not missed sessions and as such will not be refunded.

Scheduled off periods for all programming for 2024-25 school year:

• • Labor Day Holiday
  • Thanksgiving Break: November 26th - December 1st (also includes Mon., November 25th if your child's school is closed)
  • Winter Break: December 23rd - January 5th
  • Each counties respective public school Spring Break week
  • End of School Year Break (see program type below)
    • • Parks Programs: May 19th - June 1st
      • Year Round Schools: May 26th - May 30th
  • Memorial Day Holiday
  • Independence Day Holiday
  • Mid-Summer Season/Conference Break:  July 7th - July 12th

For our "days off" policy we do not take off all Federal Holidays to do so would cause too many scheduling problems.

We take only the five holidays most traveled by Americans each year off to limit the non-participation at the sessions at these peak times. Those holidays include: Memorial Day, Independence Day, Labor Day, Thanksgiving, and New Years (a part of the greater Winter Break).

Our elementary school programs follow the district calendar and the preschools in those areas that follow the district calendar are also planned off and will not be made up as they are not missed sessions and as such will not be refunded.

Park programs will follow the same break schedule as outline above if applicable. Any changes you will be notified by your coach via email and text.

School VISITATIONS:

We love that you want to see how your child is doing at their Soccer Shots sessions! However, for safety reasons, we do not have any part in the approval process of families being present at any school session. Our coaches can be present at schools because of extensive background checks and district approval for the safety of the students. If you wish to watch your child's session at one of our school programs, please reach out to your school’s administration to receive their approval. If you are uncomfortable with not being present at the session, we recommend that you check out one of our public park programs!

COMMUNICATIONS:

By enrolling your child in our program you are agreeing to receive text messages, phone calls and email communications from us regarding your students enrollment in our programs.  Additional messages may be sent periodically to update you on upcoming seasons, cancellations or rescheduling if applicable.  Please ensure that you have an accurate phone number and email address on file as these are our primary forms of communication. 

Social Media:

Registration & participation in our programming authorizes us to take photos and share on our company social media pages as well as in our new internal photo distribution system, PhotoCircle. We know you want to see pictures of your little one(s) at their school sessions, but we do ask our coaches to prioritize the safety of our children. Because of this policy, we are not always able to send you pictures of your child every session. Coaches will do their best to upload a few pictures each week. Some school locations do not allow us to take photos of the children and we will therefore abide by their policies.

To opt out, you must email us at office.manager.fl@soccershots.com and inform the school location.

Global/National/State Emergencies:

In global or national/state emergency situation beyond our control, we will switch to an online educational platform and continue to provide our services. Billing will remain the same as services are still being rendered. You must follow the cancellation policy as outlined above in order to withdraw from the online platform.

Weather:

Parents, we advise that you dress for the weather as much as the kids, but remember you are not moving as much as the kids are.  We do play in the rain, and rain boots are welcome on Soccer Island!  A positive parent perspective about the rain can help your player be positive.  The kids typically have a wonderful time splashing in the mud and puddles, but we do advise that in these instances, you come prepared with an umbrella and jacket in case you do not.  

Cancellations:

As mentioned above, we do play in the rain, but in the event we need to cancel a session for any reason, we will do so at least an hour before the session start time.  We will post cancellations and scheduled make-up sessions on our Facebook page and will send communications to the phone number and email submitted at registration, so make sure your contact information is up to date!  At schools we will do our best to utilize indoor areas to complete the session, sometimes we may have to re-schedule at the school's convenience.  

Involvement:

If you are enrolled in a Minis session at a park where a parent is required to be on Soccer Island, only one (1) parent may be present on Soccer Island per child.  Siblings and other family members are more than welcome to watch and cheer outside of Soccer Island, but as a courtesy to the other players, we find this to be the best way to help the little ones stay focused and ensure that they have plenty of space.    

Seating:

For our park programs, please also keep in mind that while some locations do have bleachers and benches nearby, we do not provide additional seating for those viewing the sessions.  We highly advise bringing a folding chair or blanket if you prefer not to sit or stand on the grass.  Some locations also do not have restrooms available, so please plan accordingly.  

Water:

We recommend that you bring/send a water bottle for your child as they will be active, and hydration is especially important during the hot summer months.  We will be taking water breaks every session, as needed to make sure everyone has the energy always to try their best.  

Support:

Lastly, everyone has tough days, so please expect your child to have a tough day here or there, as they are human too.  We promise this is VERY normal.  On Soccer Island, we know everyone learns differently and at different paces, which is why we make sure to end every sessions with a cheer to celebrate our progress and always try our best.